FAQ
EverythingYou Would Ask.
Grouped, and answered properly. If something is not here, ask on the call and we will add it.
The Launch
A custom website of up to six pages, a brand refresh with a one-page brand sheet, a content playbook with proven hooks, booking and forms that work, local SEO foundations, accessibility built in, and a clean handover of everything. It is all listed in full on the Launch page.
Seven days from kickoff to a live site. The clock starts when we have your photos, logo files and domain access, not when you pay. The day-by-day is on the home page under Process.
No, and it is the common case. We build from zero. A business starting fresh often moves faster than one with an old site, a half-finished rebuild and a web person to coordinate around.
We rebuild rather than patch, because a dated site with new colours is still a dated site. Your domain stays the same, and anything on the old site that is genuinely working comes across.
The Launch refreshes the brand you have: colours, type, and your logo cleaned up and rebuilt in every format you need. A brand-new mark is a separate project, quoted on its own.
The Free Preview
Before any invoice, we design your new homepage from your real services, reviews and brand, and walk you through it next to the site you have now.
No invoice, no contract, no obligation. If it is not clearly better than what you have, we shake hands and part ways.
Your business name and your current website, if you have one. We build it from what is already public, so there is nothing to prepare.
Content Playbook
Proven hooks for your industry, content direction for your hero services, and a posting rhythm. It says what to make, how to open it and what to repeat, written for whoever runs your socials.
The best-performing local content has the owner in it, so the playbook leans that way. It also includes formats built around results, the team and the work for anyone who would rather not.
Not in the Launch. Making and running the content every month is what Growth Partner is for.
Money
50% to reserve the slot and begin, 50% before the site goes live. Growth Partner is billed monthly in advance with a three-month minimum.
Before the kickoff call, yes, in full. After it, the first 50% covers work already scheduled and begun and is not refundable. If we fail to deliver the agreed scope, you do not pay the balance.
Your domain, and hosting on an account in your name, which for a site like this is usually free or a few dollars a month. The care plan is optional. That is the list.
Working Together
About two hours across the week: a short preview call, a 45-minute kickoff, a 30-minute review and a quick walkthrough at launch.
Your logo files, photos of your team and your work, before-and-afters (with signed releases for anyone identifiable), your services and pricing, and access to your domain.
A small number. Each launch has named attention on it rather than sitting behind an account manager, which caps how many run in parallel.
After Launch
30 days of fixes are included after launch, for anything that is not working as it should.
Yes, on an optional monthly care plan covering edits and upkeep: new photos, hours, reviews, small copy changes. New pages or features are quoted separately.
You do. Domain, hosting account, code, design files and the playbook are all yours on final payment. If you never speak to us again, the site keeps running.
See Your Preview.
Fifteen minutes, no pitch deck. We show you your new homepage next to the one you have now.